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15 December 2009 @ 01:20 pm
What Can Brown Do For You? Not Much....  
I spent this year's bonus on a new laptop and a new desktop. Both were scheduled to arrive yesterday.

The laptop was delivered (by FedEx) without incident. The desktop... not so much.

The first indication of a problem was that when I did a check of the UPS tracking page, it claimed that a delivery attempt had been made. I called starmalachite (who had gotten the FedEx package earlier, and was on the alert for the arrival of the other one) to see if something was wrong at home. Everything was normal -- but there had been no doorbell ring or knock (the bell had rung for the earlier delivery, and she re-confirmed that it was working), and there was no delivery-attempt notice on the door.

I called UPS to find out what the problem was. They insisted that a delivery attempt had been made, the lack of note notwithstanding. The kicker: when starmalachite left the house that evening, there was a UPS failed-delivery note on the door (much too prominently for her to have simply overlooked it earlier). I can only assume that my complaint was relayed to the driver, who directed his efforts to ass-covering (i.e. putting up the note) rather than customer service (i.e. knocking/ringing at the door to deliver the pacakge while he was MAKING ANOTHER(?) STOP THERE ANYWAY).

Allegedly, UPS is making another delivery attempt today... but the latest info as of 1:15 PM still shows nothing later than yesterday's "failed delivery attempt". We'll see....
Current Mood: irritatedirritated
Micheleradiant_one on December 15th, 2009 06:35 pm (UTC)
I've had problems with UPS. The biggest being they come to my back door, which is clearly a back door and not some sort of secondary front entry. They have to walk through my back yard to get to my back door.

You may need to check the back door or have UPS declare that the back door is not for deliveries... it's actually on my account since they left a case of cider there during a rain storm (back door = no protection, front door = under porch). Yeah, sometimes they are stupid idiots.
Steve Brinich: SHCOOLstevemb on December 15th, 2009 06:43 pm (UTC)
This is a signature-required delivery (sensibly enough for something as expensive as a computer). The problem is that they clearly failed to make a proper attempt to get someone's attention -- as I noted, starmalachite was specifically waiting for the delivery, the doorbell was working (and louder than her cell phone, which she answered when I called about a half-hour after the "delivery attempt" timestamp). The only explanations I can think of are incompetence (not noticing the easily-spotted doorbell, lightly tapping on the door, and walking away) or malfeasance (making a bogus "delivery attempt" data entry in order to save time on the route). The business with the mysterious after-the-fact appearance of the UPS notice inclines me to suspect ass-covering for the latter scenario.

Edited at 2009-12-15 06:45 pm (UTC)
Steve Brinich: Angela Gah Facestevemb on December 16th, 2009 12:45 am (UTC)
The computer finally arrived this afternoon. When starmalachite asked what happened yesterday, the driver said he'd knocked (not loudly enough, evidently) but didn't use the doorbell because "they teach us not to do that because sometimes they don't work".

gorgeousgarygorgeousgary on December 16th, 2009 01:03 am (UTC)
Ahh...that good 'ol UPS logic.

This would be the same logic that makes them give a customer service award to someone who yells at customers on the phone.

Also that makes UPS bosses tell temps always to ask a caller to identify themselves before transferring them to the boss. Which works until the caller is a tester from UPS HQ, and then proceeds to badmouth the temp to the boss for not putting them through immediately.

I witnessed the first and experienced the second during a soul-sucking two months temping in a UPS customer service office. Of the 3+ years I was temping between engineering jobs, those two months were second only to actually being laid off to begin with as the most stressful time in that period...
hillarysherwoodhillarysherwood on December 17th, 2009 04:34 am (UTC)
Here UPS drops the package on the front stoop, rings the doorbell and runs.
Joe of Planet Midtownscruffycritter on December 16th, 2009 07:43 am (UTC)
FedEx is our usual trouble maker but UPS did the same thing to us with a desktop PC once. Must be the package size being a pain when going to a residence.

The day it happened, not_the_pope was watching the tracking site with baited breath while a friend was at home waiting for the package.

So when the driver recorded the "attempted delivery:, she got the news instantly because she was pressing the reload button every few seconds dontchaknow and was on the phone within 3 minutes of the attempt (they did leave the note, but did not try to knock or ring the doorbell).

So damning was that piece of evidence that they sent the driver back but he would not move the boxes from the porch one inch. I'm sure he got a notation in his personnel file.

When you do get delivery on it: Inspect it very carefully yknow, because you really dont want to sign for something that was damaged. If that delays the driver, oh well...