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11 December 2008 @ 09:39 am

Metro does a monthly "online chat" session. The advertised purpose is to provide a means for public input. The apparent actual purpose is to provide the illusion of public input.

The main problem with bus service in my neighborhood is that Metro refuses to update it to connect to the local train station. This enables them to overcharge for the bus ride (by counting a 20-minute detour out of my way as an "express" trip) and then overcharge again for the train ride (which back-tracks the detour from the bus ride). I therefore posed the following question, and received the following reply:

Springfield, VA: Why is it that Metro has updated only two bus routes in Burke/Springfield to connect to Franconia/Springfield station? Most of the routes still connect to Metrorail at the Pentagon, adding a 20-minute delay and an "express" surcharge to each bus-to-rail connection.

Reply: Hi Springfield. The total fare paid for both bus and rail to ride from Burke to the Franconia-Springfield station to Pentagon is more than the straight shot bus to the Pentagon.

Perhaps James Burke equipped with the Marauder's Map and Diogenes' lamp could discover connections between the question and the "answer". I certainly cannot. I would call it a "bed-bug letter", except that the bed-bug letter in the old joke at least purports to address the customer complaint.
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Current Mood: irritatedirritated
madfilkentist: CarlWindowmadfilkentist on December 11th, 2008 03:38 pm (UTC)
Their answer agrees with your comment: They do it so they can charge more.
古崇賢, aka Brother Claymore of Perpetual Peacedcseain on December 11th, 2008 03:48 pm (UTC)
Their answer makes perfect sense. At least 90% of the bus riders are aiming for DC or Arlington. The Express bus fare plus metro fare from Pentagon to DC/ARL is much less than local bus fare plus metro fare from Franconia/Springfield to DC/ARL.

For Alexandria, local bus to Fran/Spring would be easier, but people commuting via transit from your area to ALX is a minority.
Catkatrinb on December 11th, 2008 04:30 pm (UTC)
And for those who use transit from our area to get to Alexandria, most use VRE. It is more infrequent, though, and when it's delayed, the delays are longer.