Steve Brinich (stevemb) wrote,
Steve Brinich

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Another Metro Management Grumble

I just sent a text message to starmalachite to pick up a SmarTrip card so she can get the car out of the Metro parking lot (I didn't realize in time that I should leave my card with her and use cash for today's commute.)

Background for readers outside the DC area: Metro switched to requiring SmarTrip as the only payment option for parking after large amounts of parking revenue disappeared into the pockets of sticky-fingered employees. I don't see it so much as a matter of honest people being inconvenienced by thieves, but rather as a matter of customers being inconvenienced by inept management -- it is inevitable that a large population of humans will contain some crooks, but it is not inevitable that the people running the transit system can't find better ways to prevent crooks from making off with the till.
Tags: metro
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