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09 May 2008 @ 12:55 pm
Another Metro Management Grumble  
I just sent a text message to starmalachite to pick up a SmarTrip card so she can get the car out of the Metro parking lot (I didn't realize in time that I should leave my card with her and use cash for today's commute.)

Background for readers outside the DC area: Metro switched to requiring SmarTrip as the only payment option for parking after large amounts of parking revenue disappeared into the pockets of sticky-fingered employees. I don't see it so much as a matter of honest people being inconvenienced by thieves, but rather as a matter of customers being inconvenienced by inept management -- it is inevitable that a large population of humans will contain some crooks, but it is not inevitable that the people running the transit system can't find better ways to prevent crooks from making off with the till.
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madfilkentistmadfilkentist on May 9th, 2008 05:27 pm (UTC)
Just about every store with a cash register has figured out how to match shortfalls against employees.
gorgeousgarygorgeousgary on May 9th, 2008 05:39 pm (UTC)
but it is not inevitable that the people running the transit system can't find better ways to prevent crooks from making off with the till.

For example,installing CREDIT CARD PAY STATIONS like almost every single airport garage I've been in the last couple of years? (And many public garages.)
punkwalruspunkwalrus on May 9th, 2008 06:56 pm (UTC)
That got me, too. I mean, WTF is wrong with Metro process management? They can't manage the parking staff, it takes them months to fix an escalator (whereas when I worked in a mall, the longest it took them was 3-4 days to completely string and rebuild one), not to mention the BS with the crowding and asking for more money.

First, if you have a LOT more customers paying, you should be able to afford more drivers, trains, and so on. Second, why do they hire some of the worst 3rd party contracts to do their work?

Arg...